Terms & Conditions

1. Introduction

These terms explain how you may use our website: www.cheshireonlinepharmacy.co.uk ("Website").

By using our Website, you confirm that you accept these terms. If you do not agree, you must not use our services.

We recommend saving or printing a copy for future reference.

Our Website provides online clinical assessments to support private prescriptions and medication supply.

2. About Us & Contact Details

Cheshire Online Pharmacy Ltd operates this Website.

  • Company number: 17174854
  • Address: Unit 86 Atlantic Business Centre, Atlantic Street, Altrincham, Cheshire, WA14 5NQ
  • Regulated by the General Pharmaceutical Council (GPhC)

Contact us:

We may contact you by phone, email, or post using the details you provide.

3. Our Services

  • Medical consultations via online forms and telephone
  • Prescriptions issued if appropriate following assessment
  • All medical questions follow best practice standards

Eligibility:

  • You must be 18 or over
  • You must provide accurate and up-to-date medical information
  • Services are intended for UK residents

4. Orders & Supply

  • Your order is reviewed by a pharmacist
  • Email confirmation is sent once approved
  • You will receive an order number
  • If not accepted, you will not be charged for the drug product
  • We supply products within the UK only

Important:

  • All advice is provided in English
  • In emergencies, contact GP, pharmacy, or emergency services
  • Packaging may differ from images

5. Medical Information

  • Reviewed by pharmacy and prescribing team
  • Always read patient leaflet
  • Shared only when legally required or to prevent harm

6. Products & Pricing

  • Images are for illustration only
  • Products subject to availability
  • Prices may change before order confirmation
  • We are not required to honour pricing errors

7. Payments, Cancellations & Refunds

Payments

  • All costs shown before checkout
  • Saved payment methods may be charged if required

Cancellations

  • Cancel up to 48 hours before delivery
  • £10 administration fee may apply

Medicines

  • Cannot be returned once dispatched
  • Return unused medicines to local pharmacy

Non-Medicinal Items

  • Return within 14 days (at your cost)

Damaged or Incorrect Items

  • Do not use suspected damaged items
  • Contact us immediately
  • Video verification may be required
  • Do not dispose before approval

Refunds

  • Processed within 28 days to original payment method

8. Delivery

  • Dispatched after clinical approval
  • Delivery time starts after approval
  • Responsibility transfers once dispatched

Important Delivery Terms

  • Address changes must be made 48 hours before dispatch
  • £10 fee for re-delivery attempts

Safe Place Deliveries

  • Parcel may be left without signature
  • Responsibility transfers once delivered
  • No liability after delivery

Missing Parcels

  • Contact us for investigation
  • Replacement may be offered
  • Temporary cost may apply until courier claim resolved

9. Personal Data

  • Processed under Privacy Policy and data protection laws
  • You confirm all info is accurate
  • Identity checks may be performed
  • Clinical records and audit logs are maintained
  • GP is not routinely informed (recommended for continuity)

10. Website Access

  • Website access is temporary
  • May be updated, suspended, or withdrawn anytime
  • You are responsible for compliance

11. Liability

  • No guarantee of accuracy or availability
  • Not liable for incorrect user information
  • Not liable for failure to follow medical advice
  • Not liable for business losses
  • Not liable for courier delays
  • Does not replace in-person consultation

12. Intellectual Property

All Website content is owned by us. You may not copy, reuse, or modify it without permission.

13. Changes to These Terms

We may update these terms at any time. Continued use of the Website constitutes acceptance of updates.

14. External Links

We are not responsible for third-party website content or accuracy.

15. Prescription Medicines

Prescription medicines are exempt from the 14-day cancellation period.

  • Consent to clinical assessment
  • £10 fee may apply after assessment

Examples include: Saxenda®, Wegovy®, and Mounjaro®.

16. Entire Agreement

These terms form the full agreement between you and Cheshire Online Pharmacy Ltd.

Additional Information

  • Changes must be made 48 hours before dispatch
  • Orders reviewed 48 hours before delivery