0161 669 9077

Complaints Policy

Cheshire Online Pharmacy is a company registered in England and Wales (Company No. 17174854).

Registered address: Unit 86 Atlantic Business Centre, Atlantic Street, Altrincham, Cheshire, United Kingdom, WA14 5NQ.

Our Approach

We view complaints as an opportunity to learn, improve our services, and resolve issues effectively.

Registration Details

  • Website: www.cheshireonlinepharmacy.co.uk
  • Superintendent Pharmacist: Joseph Burgess
  • GPhC Registration No.: TBC

How to Make a Complaint

  • Phone: 0161 669 9077
  • Email: [email protected]
  • Address: Unit 86 Atlantic Business Centre, Atlantic Street, Altrincham, WA14 5NQ

Complaint Acknowledgement & Response

We will acknowledge your complaint within 3 working days.

Within 20 working days, we will either provide a full response or an update explaining delays.

If You Are Not Satisfied

You may escalate your complaint to:

  • General Pharmaceutical Council (GPhC)
  • Care Quality Commission (CQC)
  • Centre for Effective Dispute Resolution (CEDR)

Time Limits

Complaints should be made within 12 months of the issue, though exceptions may apply.

Confidentiality

All complaints are handled confidentially and in line with data protection requirements.

Responsibility

Joseph Burgess – Superintendent Pharmacist

Review of Policy

This policy is reviewed regularly and updated as necessary.